Frequently Asked Questions

No deposit

No brokerage fee

No renewal fee

No key money

* Depending on the contract's content, we may require a deposit.

Up to 30,000 yen


No deposit, key money, renewal or brokerage fees !

Find a comfortable room at Village House without any inconvenient conditions.

Village House provides high-quality rental properties with easy procedures and excellent prices. Start a new life in one of our properties in over 1,000 Locations in 47 prefectures throughout Japan!


※Cashback does not apply to some properties
※Free Rent does not apply to some properties
※Not all properties allow pets

Initial Cost Comparison

For a rent of 45,000 yen

*Research conducted by Village House

Company ACompany BCompany CVillage House
Contract fees¥242,000¥152,000¥91,500¥16,500
Key Money¥45,000¥0¥0¥0
Brokerage Fee¥49,500¥49,500¥0¥0
Lock Change Fee¥11,000¥11,000¥0¥0
Proportional daily rent for the current month¥1,500¥1,500¥1,500¥1,500
Next month's rent¥45,000¥45,000¥45,000¥15,000
Following month's rent¥45,000¥45,000¥45,000¥0
*Proportional daily rent for a 45,000 yen rent
Up to 30,000 yen to help you move-in1 month of free rent

* Please confirm with our call center on which properties the full 30,000 yen cash back and 1 month of free rent will apply.

* Please take note that a termination fee will be charged in case the contract is cancelled before the full 2-year term is reached.

*A fire insurance fee will apply.

This is why Village House's moving support is different !

No Deposit, Key Money or Handling Fees necessary!

We support your rent even after you move in

Up to 30,000 yen cashback

Up to 30,000 yen discounted from the initial costs


1 month of free rent

Get the 3rd month's rent free. Start paying rent from the 4th month (charged in the 3rd month)

Example - If you move into a 45,000 yen apartment on 9/15

Prorated rent for the current month (September) 24,000 yen
Advance payment of next month's rent (October) 45,000 yen
Cash back -30,000 yen
Fire insurance fee 10,000 yen
Sum of the initial costs 49,000 yen

Move in paying only 49,000 yen of initial costs!

※Cashback does not apply to some properties
※Free Rent does not apply to some properties
※Key money may be required for tenants with pets.

Overall procedure before move-in


Contact us by phone or through the website's form

Find a property that suits your needs on Village House's website.
Contact us about the property you are interested in by phone or by clicking on "Enquire Now." If you are in a hurry or want to inspect the property, contact us by phone for a smoother process.


Choose a property and floor plan

Village House provides various plans to suit your needs, from rooms ready to move into, to options allowing changes to the floor plan. Choose the option that best fits your lifestyle.


Inspection and Visit

You'll be able to visit the property after you have scheduled the day and time of the inspection.
Inspect the property, check out the size and lighting of the rooms, take a look at its surroundings, feel the atmosphere of the area.
Please take note that if 30 minutes have passed after the scheduled time and no one arrives, the manager will have to move to the next appointment and you will need to reschedule the visit.


Application and Screening

If you bring all documents on the inspection day it is possible to proceed with the application right there.
If the application passes the screening process, the next step is signing of the contract.


Contract and Move-in

You can move in right after finalising your contract and the preparation of the property is complete.
There is no lottery system, so you can move in right away if the room is unoccupied.

Move-in Support
Up to ¥30,000 cashback



How much does it cost to move in?


The following fees are required as initial costs.

1. Prorated daily rent for the first month of the contract (calculated as a 30-day month, including common service fee.)

2. Rent for the second month (including common service fee)

3. Insurance fee from 10,000 yen (2 years)

※It is mandatory to sign up for fire insurance.

※The initial cost will vary depending on the contract conditions and campaign.

A security deposit may be charged depending on the application details and evaluation results.

※For corporate contracts additional terms and conditions (including the rent price and contract conditions) may apply, so please contact the Sumai Soudan Center (Customer Support Center) directly.


I'd like to know about the add-on options


You can request add-on options at a small increase in the rent.

・Air Conditioner:1,000 yen / 1 unit

・Water Heater(Kitchen):1,000 yen

・Gas Stove:1,000 yen

・Vanity Sink:1,000 yen

・Washlet Toilet:1,000 yen

※Depending on the apartment, some options cannot be installed.

* Option installations may take up to 4 weeks after moving in.


Are pets allowed?


Depends on the property.

There are also restrictions on the length and weight of the pets, so please contact our customer support center for more information or ask us during the apartment visit.

※Note that we do not accept more than one pet.


What documents are required to apply?


For individual contracts the following documents are required to apply:

1. Application Forms (please fill them in according to the online instructions)

2. ID Card with Photo

3. Copy of Income Certificate (Most recent pay slip, salary statement, pension receipt, etc)

4. Copy of the Bank Book (The bank book of the account you receive your salary and the account you would like to use for the rent payment)

5. Insurance Documents

※Depending on the evaluation process, other documents may be required. If you have any questions, please contact the Sumai Soudan Center (Customer Support).


What is the payment method for the rent?


Please pay the rent for the next month and any other charges by direct debit on the designated date of the month.

Before moving in, you must complete the bank account registration for direct debit.

If you register your bank account online, then inkans (name seal/stamp) are not required.


Is there a penalty fee for cancelling the contract within 24 months?


2. If the contract is cancelled within 24 months, a cancellation penalty fee will be charged.

・ Cancellation within 12 months: 3 months worth of rent

・ Cancellation within 24 months: 2 months worth of rent

Cleaning fee - Regardless of the contract term length, cleaning fees will be charged when vacating the apartment.

・Mandatory cleaning fee: 1,210 yen/m² (tax included)


What is the process for application?


Fill out the application forms and prepare the required documents.

Please use the checklist, included in the application forms, to ensure all documents have been prepared.


Are there any short-term contracts?


All of our lease contracts are for 2 years (It will be renewed every 2 years). We do not offer any short-term contracts.

Please note, if the contract is canceled within 24 months there will be a cancellation fee (within 12 months, the fee is worth of 3 months of rent and within 24 months, the fee is worth of 2 months of rent)

※In case of parking space termination, the penalty fee also would be incurred.


Is it possible to apply for an apartment other than the one I visited?


Generally, we ask that you apply for the apartment you have visited.

Please contact us and we will help you to find another apartment.


Can I apply for apartments that are not available at the moment?


We do not accept applications for apartments that are not available at the moment, but we have a wait list service where we can inform you when apartments become available.

Please note that applications are accepted on a first-come, first-served basis.

If you would like to use the wait list service, please contact the Sumai Soudan Center.


Are there any benefits to moving into a Village House apartment?


We offer the following benefits:

Moving Support (1 month worth of rent (up to 30,000 yen)). This amount will be deducted from your total initial move-in costs, which can also include the curtains, ceiling lights that you order through the Nitori campaign offered by us.

・One month free rent

・Moving company discount coupon

・Refer-a-friend offer (a QUO card worth 10,000 yen to the referrer and 1 month of free rent for you (new tenants only).

※The above offers may not be applicable to some properties. Further details will be provided during your apartment visit.


Do I need to sign up for the utilities?


Yes. The tenant must contact and apply directly with each respective company.

Contact information for each company will be provided with the lease contract.


How can I get the key once the contract has been signed?


After finalising the lease contract, registering your bank account and completing the payment of the initial fees and fire insurance, you can collect the keys from the apartment manager.


Is there anything I should be careful about when living at the property?


There is a diverse group of people living at Village House properties, such as individual residents, families, foreign nationals, among others.

So that all residents can live comfortably, please ensure you follow all the rules regarding: waste disposal, excessive noise and other living rules.